Terms of Use Statements

Invitations to Offer

The Content on Protaiga only constitutes an invitation to offer. Your order for purchase constitutes your offer which shall be subjected to the Terms of Use. We reserve the right to accept or reject your offer, in part or in full. Our acceptance of your order will only take place upon the dispatch of the product(s) ordered. The dispatch of all the product(s) ordered may or may not happen at the same time. In such case, only that portion of the order which has been dispatched will be deemed to have been accepted by us, and the balance will continue to remain as an offer to us. We reserve the right to accept or reject such balance order at our sole discretion.

We reserve the right, at our sole discretion, to limit the quantity of the products purchased per user or per order. These restrictions may be applicable to orders placed by the same account or by the same payment method, or also to orders that use the same billing and/or shipping address. We commit to notify the user should such limits be applied.


Protaiga is committed to providing competitive prices every day on everything offered on its Website. In order to ensure competitiveness as well as to take cognizance of any inflation or other market changes, Protaiga reserves the rights to update the prices on “Protaiga .com” from time to time without any advance notice to its customers. Customer should confirm and agree to the prices displayed on the website before placing the order.

Even though we strive to provide accurate product and pricing information, pricing and/or typographical errors may still occur. We cannot confirm the price of a product until you place an order and we accept the order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or in error in placing product information, we retain the right, at our sole discretion, to refuse or cancel any orders placed for that product.

In the event that a product is mispriced, we may, at our discretion, either contact you for instructions to cancel your order or notify you of such cancellation. If your credit/debit/cash card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit/debit/cash card account for such amount.

Account and Registration

Any information provided to us during the registration process will be protected in accordance with our Privacy Policy available on our Company’s Website “Protaiga .com.”

If you use the website, you are responsible in maintaining the confidentiality of your password, account and any activity that occurs in or through your account. We will not be liable to any person for any loss or damage which may arise as a result of your failure to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorized use of your password, you should contact us immediately at support@protaiga.com. If we have valid reason/s to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability whatsoever.

The Company, in order to serve customers effectively, will send alerts, information, updates including shipment updates, etc. to its users through SMS, Emails, or phone. The users, by registering with us, agree and authorize the Company to send such alerts and electronic communications.

You also agree and confirm that you will:

  • Provide accurate, current and complete information whenever prompted by the Website or when required by the Website’s registration form (“Registration Data”).
  • Maintain and promptly update the Registration Data to keep it accurate, current and complete always. We reserve the right to confirm and to validate the information and other details you provided. If you provide any information that is untrue, inaccurate, incomplete, or not current, or if we have reasonable grounds to suspect that such information is not in accordance with the Terms of Use (whether wholly or in part thereof), we reserve the right to reject your registration and/or indefinitely suspend or terminate your membership and refuse to provide you access to the Website.
  • Indemnify and keep indemnified Protaiga from and against all claims resulting from the use of any detail/information/Registration Data that you post and/or supply to the Company. The Company shall be entitled to remove any such detail/information/Registration Data you posted even without any prior notification.
  • In order to ensure that we are not violating any right that you might have in your Registration Data, you will grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity and database rights (but no other rights) that you have in the Registration Data, in any current media or in the future, solely to enable us to appropriately utilize such Registration Data you have supplied us.

Representations, Warranties and Covenants

You understand that you shall be solely responsible for the Registration Data and undertake to not host, display, upload, modify, publish, transmit, update or share any information that:

  • Belongs to another person and to which the user does not have any right;
  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, seditious, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
  • Infringes any patent, trademark, copyright or other proprietary rights of any person anywhere in the world;
  • Violates any law for the time being in force;
  • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • Impersonates another person;
  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation;
  • Creates liability for the Company or causes the Company to lose (in whole or in part) the services of the Company's ISPs or other suppliers;
  • Is in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and/ or commercial solicitation, chain letters, pyramid schemes, mass mailings and/or any form of 'spam' or solicitation, or is illegal in any other way.

The user agrees and understands that the Company reserves the right to remove and/or edit such detail/information. Furthermore, the Company, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any information that is contravention of Clause above, shall act within reasonable and statutory timelines, and where applicable, will work with the user or owner of such information to disable it. Moreover, the Company reserves the right to preserve such information and associated records for at least 90 (ninety) days for investigation purposes.

You shall not directly or indirectly attempt to gain unauthorized access to the Website, other users’ account(s), computer systems and/or networks connected to the Website through hacking, phishing, password mining and/or any other means (whether now known or hereafter developed or invented) or obtain any material or information through any means not intentionally made available to the user.

You shall not directly or indirectly attempt to gain unauthorized access to the Website, other users’ account(s), computer systems and/or networks connected to the Website through hacking, phishing, password mining and/or any other means (whether now known or hereafter developed or invented) or obtain any material or information through any means not intentionally made available to the user.

Where the user is a business customer, the user represents and warrants that it holds all licenses, consents and governmental approvals including: (i) sales tax/value added tax/service tax/excise duty registration; or (ii) a trade license; or (iii) relevant licenses and permits for carrying on retail trade; or (iv) certificate of incorporation or registration as a society or registration as a public trust for its self-consumption and shall promptly provide copies of the abovementioned to the Company before registration.

Cancellation of Order before Dispatch of Products by the Company

The Company shall have the right to refuse or cancel any orders placed under Products with an incorrect price or containing any other incorrect information or typographical errors at any time before allowing the dispatch of the products.

We may not be in a position to accept certain orders due to the limitations on quantities available for purchase, or other problems identified by our internal department. In which case, we reserve the right, at our sole discretion, to refuse or cancel such order or any portion thereof. In line with that, we will provide notification to the user and will process a refund in accordance with the Refund and Return/Replacement Policy.

We will not be liable for any failure and/or delay on our part in performing any obligation under the Terms of Use, and/or for any loss, damages, costs, charges and expenses incurred that you suffered if such failure and/or delay shall result of or arising out of a Force Majeure Event, as defined hereunder.

Explanation: “Force Majeure Event” means any event due to any cause beyond the reasonable control of the Company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake, explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government including change in law, governmental orders or restrictions breakdown, and/or hacking of the Website and/or contents provided for availing the products on the Website, such that it is impossible to perform the obligations under the Terms of Use or any other cause or circumstances beyond the control of the Company hereto, which prevents timely fulfillment of the obligation of the Company hereunder.

Order Cancellations:

ProTaiga Catalog Buying Solution offered on our enterprise platform allows users to Cancel an order after successful order confirmation. User /Approver placing an order can cancel the order in the Manage Orders page, BEFORE it gets approved by the authorized approver. Once approved, only the approver can Accept or Reject an order. In case, of rejection approver is mandated to provide the reason for rejection.

Order Replacement:

ProTaiga Catalog Buying Solution offered on our enterprise platform does not provision any order returns as the order goes through a defined approval process (authorised users have the rights to rejection), before it reaches the seller.
However, we allow the replacement of products within three 3 days of delivery, if:

  • The delivered product(s) is used, worn-out, or altered;
  • There is physical damage to the box or to the product(s);
  • Sealed package of branded products is open;
  • The packet was empty/some item or accessory was missing;
  • The product(s) was defective;
  • The product(s) is significantly different from the description given by the merchant (wrong size, color, quality or material related issues); and/or

However, for the above mentioned to be possible, the following conditions must be met:

  • Product must be in its original condition.
  • Only unused, unaltered, unsoiled products will be accepted.
  • Brand packaging should be intact.
  • Replacements will be made if the product is available on the website.

Order Refunds:

ProTaiga Catalog Buying Solution offered on our enterprise platform does not provision any refunds, but allows replacement of products under the conditions stated above.

However, If a payment was charged twice, user will need to contact the support@protaiga.com and request a refund. ProTaiga will pay the refund by using NEFT/RTGS in 7-8 working days after the transaction was made.

It is hereby clarified that the failure to make a payment of money by the user will not be considered to be a Force Majeure Event.

Governing Law and Dispute Resolution

The Terms of Use shall be construed in accordance with the laws of India. Subject to the following paragraph, the courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of or in connection with the Terms of Use.

Any dispute or difference either in interpretation or otherwise, of any provision of the Terms of Use, shall be referred to a sole arbitrator who will be appointed by the Company and his decision shall be final and binding. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat of arbitration shall be Mumbai.

Not with standing anything to the contrary contained in the Terms of Use, we reserve, at our sole discretion, our right to seek equitable remedies including by way of injunctive relief before any court of competent jurisdiction.

No Warranty; Limitation of Liability

To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement in relation to the products except only as provided in the warranty terms of a product as given by its manufacturer.

Not with standing anything to the contrary contained anywhere in the Terms of Use, to the fullest extent permitted under applicable law, Protaiga will not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website or the Content, in any manner. The maximum liability of Protaiga for any claim arising hereunder (whether in tort or contract or otherwise) will only be limited to the price received by us against the products sold.


You agree to compensate, defend, indemnify and hold harmless Protaiga rom and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your acts or omissions, which may result in any loss or liability to us or any third party. This clause shall survive the expiry or termination of the Terms of Use.


We may terminate the Terms of Use at any time and may do so immediately even without notice, and accordingly deny you access to the Website. Such termination will give us no any liability to bear. You may terminate the Terms of Use at any time by informing us in writing through our registered post, [Protaiga registered office address] or by emailing us to [support@protaiga.com], that you no longer wish to be associated with this Website, provided that you discontinue any further use of it.

Any termination of the Terms of Use will not cancel, extinguish or limit in any manner, your obligation to pay for any product already ordered from the Website or affect any liability that may have arisen under the Terms of Use prior to the date of such termination. Upon termination of the Terms of Use, you must promptly destroy all the materials downloaded or obtained from this Website (including copies).

Severability - No Waiver

If any part of the Terms of Use is determined to be invalid or unenforceable pursuant to applicable law, the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent and economic impact of the original provision, and the remainder of the Terms of Use shall continue to be effective.

Our failure to act with respect to your breach of the Terms of Use does not tantamount to a waiver of our right to act with respect to subsequent or similar breaches, unless we waived it through writing.

Reviews, Feedback and Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to us or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain our property and we shall exclusively own all intellectual property rights, titles and interests over the Comments and shall not be limited in any way in the use of the Comments, commercial or otherwise. We will be under no obligation (i) to maintain any Comments in confidence; (ii) to pay you any compensation for any comments; or (iii) to respond to any comments. Our right to the Comments will survive any termination of the Terms of Use.

We do not regularly review posted comments, but reserve the right to monitor and edit or remove any comments submitted to the Website. You grant the Company the right to use your name that you submitted in connection with any comments. We take no responsibility and assume no liability for any comments you submitted or by any third party.